You can return your order by requesting a return within 14 days from delivery by following these simple steps:
Request a Return Authorisation Number (RAN) in one of these two ways:
- If you are a registered user: you can access the “Orders” section in your account. Find the order that contains the product or products that you would like to return and click on “Return product” and then follow the steps.
- If you are not registered: access the “Return Authorisation” section, found here.
What is a RAN? Why do I have to request one?
1.(EU countries) Fill in and sign the Return Proforma Invoice that was sent to you with your order. Place it inside the package together with the items packed and ready for return.
2.(non-EU countries) Fill in and sign the Return Proforma Invoice that was sent to you with your order.
Make 4 additional copies so you have a total of 5 invoices. Insert one inside the package together with the items packed and ready for return. Give the remaining 4 to the courier at pickup; they are required for customs clearance.
I have lost the Return Proforma Invoice. How can I obtain another copy?
3.Attach the return label to the outside of the package. You can download it at the end of the procedure.
I have lost the return label. How can I obtain another copy?
4.Contact the courier within 14 days from submitting the return to schedule the pickup, referring to the details in the “How to schedule a return pickup?” section.
This return method is valid only for online purchases.